Accessibility Statement
Our commitment to accessibility
We are committed to making the Penstripe website accessible and easy to use for everyone, regardless of ability, technology or individual access needs.
We aim to ensure that our website and its content are accessible to as many people as possible.
We recognise that accessibility is particularly important for the schools, colleges and education providers we work with, many of which support students and staff with a wide range of needs.
If you experience difficulty accessing information on our website or require information in an alternative format, please contact us and we will do our best to help.
We welcome feedback on the accessibility of our website so that we can continue improving the experience for all users.
Using this website
We aim to make our website straightforward to navigate, read and understand.
As we develop and maintain the website, we aim to provide:
- Clear headings and a logical page structure.
- Straightforward navigation.
- Readable text and understandable information.
- Descriptive links that explain where they lead.
- Content that works across different screen sizes.
- Appropriate alternative text for informative images.
- Forms and contact options that are easy to understand and use.
We also aim to avoid unnecessarily complicated layouts or content that makes it harder to find the information you need.
We recognise that accessibility is an ongoing responsibility and that some parts of the website may need further improvement.
Adjusting the website to suit your needs
Most modern browsers and devices include accessibility features that can make websites easier to use.
Depending on your browser, device or personal requirements, you may be able to:
- Increase the size of text.
- Zoom in to make content easier to read.
- Adjust display colours or contrast.
- Use your browser’s accessibility settings.
- Navigate using a keyboard.
- Use assistive technologies such as screen readers.
Some features may work differently depending on the device or technology you use.
If you have difficulty accessing information on our website, please email art@penstripe.co.uk and let us know what you need.
We will do our best to provide the information in a suitable alternative format.
Known accessibility limitations
We want to be open about the accessibility of our website.
Although we aim to make our content accessible to as many people as possible, we recognise that some older content, documents or website features may not meet every accessibility requirement.
Areas that may present difficulties include:
- Older PDF documents or downloadable catalogues.
- Images or graphics that may not contain complete alternative descriptions.
- Older embedded content.
- Third-party tools or services.
- Some forms or interactive website features.
These are areas where accessibility limitations may occur, rather than a confirmed list of current issues.
We will continue reviewing the website and consider improvements where accessibility barriers are identified.
If you experience difficulty with any part of the website, we encourage you to contact us so that we can investigate the problem and help you access the information you need.
PDFs, catalogues and downloadable documents
Some of our product information is available in downloadable catalogues, PDFs and other documents.
We recognise that some documents, particularly older ones, may be difficult to use with screen readers or other assistive technologies.
They may also be less flexible for people who need to adjust text size, contrast or layout.
If you cannot access the information in one of our documents, please contact us at art@penstripe.co.uk.
Let us know which document or information you need, and we will do our best to provide a reasonable alternative.
Third-party content and services
Some parts of our website may link to or use services provided by third parties.
We cannot always control the accessibility of external websites, embedded tools or third-party platforms.
However, we aim to consider accessibility when using these services and welcome feedback if you experience difficulties.
Where possible, we will try to help you access the information or find another practical way to complete your enquiry.
Accessibility and our products
Accessibility is also an important consideration in the educational products we supply.
We understand that schools support pupils with different learning needs and that the design of a planner or exercise book can make a difference to how easily students use it.
Our Student Planners include options such as coloured paper, alternative layouts and personalised content that can help schools accommodate different learning requirements.
Schools can discuss requirements such as:
- Coloured paper to help reduce visual stress.
- Clear, uncluttered page layouts.
- Larger text and improved readability.
- Consistent page structures.
- Personalised content and visual prompts.
- Layouts designed around particular learning needs.
We also provide guidance on making planners more accessible for pupils with Special Educational Needs and Disabilities (SEND).
You can read more in our article, How Student Planners Support SEND Pupils by Designing for Accessibility.
If your school has a particular accessibility requirement, our team will be happy to discuss the available product options.
Reporting an accessibility problem
If you find part of our website difficult to use, cannot access a document or need information in an alternative format, please let us know.
We welcome accessibility feedback and want to understand any problems you encounter.
When contacting us, it is helpful if you can provide:
- The page or document you were trying to access.
- A brief description of the difficulty you experienced.
- The device, browser or assistive technology you were using, if known.
- The information or alternative format you need.
You can contact us using the following details:
Accessibility enquiries: art@penstripe.co.uk
Telephone: 0113 231 0995
Address:
Penstripe
Adwalton House
Bruntcliffe Avenue
Morley
Leeds
LS27 0LL
You can also reach us through our Contact Us page.
How we respond
When you report an accessibility problem, we will review the information you provide and consider what reasonable action we can take.
Depending on the issue, this may include:
- Providing information in a different format.
- Correcting an accessibility problem on the website.
- Reviewing or improving an existing document or page.
- Passing the issue to the person responsible for the website.
- Helping you find another practical way to access the information.
Some changes may take longer than others, particularly where older documents or third-party systems are involved.
Where we cannot make an immediate change, we will do our best to provide a reasonable alternative.
We value accessibility feedback because it helps us identify improvements that benefit everyone using our website.
Reviewing this statement
We recognise that website accessibility is an ongoing process.
As our website develops, we will continue to consider accessibility when reviewing content, adding new features and updating existing pages.
We will also review this statement as improvements are made or further accessibility information becomes available.
Accessibility statement last reviewed: October 2026
Contact us
If you have an accessibility question, need information in another format or would like to report a problem with our website, please get in touch.
Email: art@penstripe.co.uk
Telephone: 0113 231 0995