In the fast-paced world of education, having reliable tools to streamline processes is essential. One such indispensable tool is the student planner, and we’ve been receiving rave reviews in 2023 for our outstanding service in the creation and delivery of these essential tools.
Let’s delve into the positive feedback from satisfied customers who have experienced the exceptional service offered our team.
A common theme in the feedback is the acknowledgment of our consistent excellence in service. One customer notes, “The usual good service we are used to from Penstripe. We get quick responses to any queries and staff are always very friendly and helpful.” This speaks volumes about our commitment to repeatedly providing reliable and friendly customer service, a quality that customers have come to expect and appreciate.
Above and Beyond Support:
Another customer highlights the exceptional support received from Penstripe’s staff, singling out individuals for their exemplary assistance. “Brilliant! This is down to the staff support more than anything. George in sales, Georgia my Account Manager and the very helpful guy who talked me through the artwork checking on MyPenstripe all went above and beyond to help me as a first-time customer.” This personalised and attentive support sets Penstripe apart in an era where exceptional customer service can be a rare find.
PATIENCE AND UNDERSTANDING:
Acknowledging that not everyone may prioritise planner design, one customer appreciates the patience displayed by the Customer Care team. “Great – thank you – you were all very patient when planner design wasn’t at the top of my list!” This reflects our understanding of the diverse needs and priorities of our customers, demonstrating a willingness to accommodate and assist in a flexible manner.
EFFICIENCY AND TIMELY DELIVERY:
Efficiency is key, especially when dealing with tight schedules. Despite a short timeframe for finalising the planner drafts, customers have commended Penstripe for their efficiency. “Very efficient, even though we were producing the final draft within a short space of time. They arrived in good time for the start of term, and everyone was always very helpful in answering any questions I had.” Timely delivery is crucial in the education sector, and our commitment to meeting deadlines has not gone unnoticed…
GUIDANCE FOR FIRST-TIME CUSTOMERS
For those new to the process, we have proven to be an invaluable guide. Customers express gratitude for the assistance provided, stating, “Really helpful to me as a first time involved with this process.” This highlights out team’s commitment to making the planner creation and delivery process accessible and user-friendly for all customers.
In summary, the positive feedback received in 2023 is a testament to our unwavering commitment to excellence in customer service, efficient processes, and the delivery of high-quality student planners. The testimonials reflect not only satisfaction but genuine appreciation for our dedication to meeting and exceeding customer expectations. As the academic landscape continues to evolve, Penstripe’s consistent delivery of exceptional service positions them as a reliable partner in the journey of educational institutions worldwide.
Olaf Surtees has been with Penstripe for ten years; what he doesn’t know about teacher planners, student planners, and lesson planners isn’t worth knowing! He’s in charge of creating our blog content, helping teachers and administrators with helpful hints and tips, as well as our socials — see the links below to find out more.