Great Feedback From Our 2020 Customer Service Review

Towards the end of 2020 we circulated our annual Customer Feedback Survey to our Student Planner and Teacher Planner customers.  We use this annual survey as an opportunity to seek advice on how we can improve things, but to also gauge generally how our customers are feeling.

I’m very happy to announce that on the whole the feedback was amazingly positive, we’ve taken on board any suggestions for improvement and will be working with those individuals to ensure we’re prepared for the 2021 season, and now we’d like to celebrate the successes with you.

I’ve collected together a select few of the comments below that I think powerfully demonstrates the connection we have with our customers.  This last year even more than ever we’ve been there to support them with all manner of challenges they’ve faced in getting planners in the hands of staff and students.

If you’re interested in taking the first steps towards working with Penstripe on your 21/22 Student or Teacher planners, then please complete the form on this page and one of our customer transition team will be in touch.  They’ll send you samples of our work in the outset, and take it from there. 

Penstripe planners are really high quality and appeal to our students.  We love how we can personalise them for our school.

Excellent, user friendly service and easy to follow system to set up the planners.  Value for money is exceptional.

We are always please with the quality of the Penstripe student planners, each summer the staff and students are excited by the new designs!  The Penstripe team are readily available on the phone and are most helpful in answering queries or providing technical support.  We thoroughly recommend them.

MyPenstripe makes the process of updating the planners very quick and easy with support readily available if needed.  Delivery was excellent and the planners arrived before the end of term!

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